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Returns Policy

TERMS & CONDITIONS OF SALE

By purchasing goods from Guilty Coffee Co you enter a legally binding agreement with us on the following terms.

You should read and understand these terms because they affect your rights and liabilities. These terms describe the basis for all purchases by you and the sale by us, of our products, including online sales from our website.

 

INTERPRETATION

In these terms of sale, “we” means “Guilty Coffee Co” (and “us” and “our” will be construed accordingly);

and “you” means our customer or potential customer for products (and “your” will be construed accordingly).

The “Contract” means the contract for the sale and purchase of the “Goods”. “Goods” means a product or item offered for sale by us to you, that can be ordered via email, telephone and our website. The Goods are also available for sale outside the United Kingdom.

 

DETAILS OF THE ORDER

The quantity, price and description of the Goods will be those set out in your order (if accepted by us). Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects current pricing, you are based in the Delivery Area and your credit or account card is authorised for the transaction.

 

DEFECTIVE ITEMS

You have the right to return a faulty item within 28 days along with proof of purchase.

INCORRECT ITEMS

If we have sent you an incorrect item, please notify our Orders Departments as soon as possible or within 28 days and return the incorrect item to us and specify the correct details in writing.

If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible or alternatively we will refund the item once it has been returned. We will not charge you for the incorrect item and we must have the incorrect item returned before investigating.

 

DELIVERY

We deliver to all Mainland UK. For non-Mainland UK eg the Scottish Highlands, Ireland and the Channel Isles and Worldwide deliveries please contact us for a quotation.

We will deliver the Goods to the address you specify for delivery at the time of placing your order. It is important that this address is accurate. It is a condition that all orders despatched will require a signature on delivery. We will never leave items unless they have been signed for. We cannot accept any liability for any loss or damage to the Goods once they have been delivered and signed for. We will aim to deliver the Goods ordered by 13:00 on a Next Day courier service, Monday to Friday, but delivery times are not guaranteed especially during busy periods. This service is offered by our couriers, and we cannot be liable should they not deliver next day and we have despatched on time as required. Should we knowingly be unable to deliver next day we will inform you. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period, and we will contact you to arrange an alternative time.

 

POSTAGE AND PACKAGING

Postage and Packaging is charged on all orders unless otherwise stated.